Hyderabad Wala has the following policies to give you more clarification about our terms and conditions. When you start taking our services, you are bound by our terms and conditions irrespective of the method of payment.
Who we are. Nawabs Kitchen London Ltd, trading as Hyderabad Wala — company no. 16117780, registered at Unit 6, Conqueror Court, Spilsby Road, Harold Hill, Romford, RM3 8SB. We are the data controller for the information described here. Contact us at hello@hyderabadwala.co.uk or 020 3475 9899.
What we collect. Your name, email address, phone number, billing address, order details and any allergy or dietary information you give us. When you pay, our payment provider handles the transaction — we only see the card type and last four digits. We never see or store your full card number. We also collect basic technical data (IP address, device, pages visited) through cookies.
Why we use it. To take and prepare your order and handle payment; to contact you about an order; to process refunds and complaints; to keep accounting and food safety records as the law requires; to send marketing where you've opted in; and to prevent fraud. We use allergy information only to prepare your order safely, with your consent.
Who we share it with. Our payment provider, any ordering platform you order through, our email marketing provider (if you've opted in), our website hosting and IT providers, our accountants, and authorities where legally required. We never sell your data or share it for third-party marketing.
How long we keep it. Order records for 6 years (accounting and tax requirements); allergy details only for the life of the order; marketing contacts until you unsubscribe; enquiries for 2 years.
Security. The website and checkout run over encrypted HTTPS connections, access to personal data is limited to staff who need it, and our providers are contractually required to protect it.
Marketing. Unsubscribe any time using the link in our emails, by replying STOP to a text, or by emailing us. This won't stop messages about an order you've placed.
Your rights. You can ask us for a copy of your data, correct it, delete it, restrict or object to how we use it, or withdraw consent. Email hello@hyderabadwala.co.uk and we'll respond within one month, free of charge.
Complaints. Contact us first. You can also complain to the Information Commissioner's Office — ico.org.uk, 0303 123 1113.
Hyderabad Wala Service Policy
- Meal plans can only be cancelled on 1st day of the new meal plan or on renewal day of the meal plans (you would need to inform us on the same day on which you were served the 1st tiffin), cancellation after that will result in non – refund of money.
- Customers will be refunded money only in exceptional circumstances (Examples: Death and illness).
- Customers can cancel food for the day by calling us/sending a text on any of the numbers as stated on the website/email us at Hyderabadwala@live.com. The cancellation time for Dinner is 9 am on the same day.
- If the customer chooses a flexible meal plan then the minimum commitment in a week is 3 days and the customer needs to inform us by 6pm on Sunday the days they require the deliveries each week.
- By paying on the website, in cash or by bank transfer, paying customer agrees to our terms and conditions mentioned on this page.
- Your details might be shared with our partners/providers to provide services.
- Delivery will be within a 2 hour slot, delivery slots are based on approximate timings and might differ from 30 minutes either before or after the slot based on daily conditions. We aim to deliver within the delivery slot as often as possible. Customers are responsible for food and the place of delivery after the tiffin has been delivered. We do not carry any responsibility in the event.
- Delivery is between Monday to Friday unless agreed with the owners. We are closed on all bank holidays and from 20th December to 1st January every year.
Flexible Meal Plan Policy
If you choose a 7 meal plan then the food needs to be consumed within 14 calendar days starting from the first delivery. Alternatively, if you choose a 30 meal flexible plan then the food needs to be consumed with 60 calendar days from the start of the first date of delivery.
Payment Policy
Payment is required either before the meal plan begins or on the 1st day of the food delivery. Hyderabad Wala has the right to cancel the meal plan and charge interest if any amount is unpaid at any point in time.
Shelf life Policy
Hyderadab Wala produces food daily as per the published menu. The menu is subject to change at any time without notice. The food produced has a shelf life of four hours from the time of delivery. We will not be responsible for any food consumed the next day. It is the customer’s responsibility to store the food after the delivery is made. We will not be responsible for any damage after the delivery has occurred.
Food allergy
If you suffer from a food allergy or intolerance, please let us know on order immediately. Ingredients can occasionally be substituted or changed so please review the allergy information provided. Every care is taken to avoid any cross-contamination when processing an order. Food served may contain some of the 14 Allergens listed: Peanuts, Nuts, Cereals containing Gluten, Milk, Sesame, Soy/Soya, Molluscs, Sulphur Dioxide (Sulphites), Mustard, Celery, Lupin (EU common), Fish, Crustaceans & Eggs.
Disclaimer: We will make every effort to cook food according to individual taste however it might not be possible every time by Hyderabad Wala.
